How well are your property managers looking after your biggest asset?
Are you happy with your tenants?
Do your property managers get back to you on the same day?
Do they have high staff turnover?
Do you get quality inspections done on time?
If you don't like the answers to these questions, it might be time for a change...
Our landlords get
1. Better tenants,
2. Less maintenance,
3. Regular inspections and
4. Great communication.
These are the basics, and our team sets the benchmark at a superstar level....
To be honest with you, it's not hard to out preform the competition when we do the basics right.
Meet The Team
Patrick Rankin (Pat)
With a Bachelor's degree in property from the University of Auckland and over a decade of experience in Property Management, real estate sales and property investment, Pat is a seasoned professional with a proven track record of exceeding expectations and building relationships in the real estate industry.
As a Samoan professional, he brings a unique perspective and advantage to Property Management, adding a multicultural dimension to your team.
His Samoan heritage has instilled in him values of community, respect, and cultural understanding, which he leverages to connect with a diverse range of clients and negotiate effectively on their behalf.
Pat enjoy's time out with his family, and exploring New Zealand on his adventure motorcycle.
Stuart Ta'avao (Stu)
With over a decade of experience in social work, education, and property management, Stu is dedicated to fostering positive relationships and helping clients achieve their goals.
His extensive background and his "can-do" attitude has equiped him with a unique skillset to deliver on the diverse needs of individuals, making him an effective property manger.
Stu's journey as a property investor is where he recognised the critical role high quality and reliable property management plays in his investment plans.
Stu enjoy's the outdoors and staying active, taking full advantage of the beautiful Bay of Plenty region. His passion for community and connection dives him both personally and professionally.
The Good Neighbours Promise
01
Tenant vetting, regular inspections, prompt maintenance, good communication.
02
Compliance with Healthy Homes, Insurance Statements, and Smoke Alarm Statements.
03
Bimonthly landlord payments, water rates management and financial statements.
What You Will Get
Tenant vetting, regular inspections, prompt maintenance, good communication.
Compliance with Healthy Homes Statements, Insurance Statements, and Smoke Alarm Statements.
Landlord payments, Monthly Statements, Annual financial statements.
A word from Pat on our promise
Your satisfaction and peace of mind are our top priorities, and we promise to deliver exceptional service that exceeds industry standards. Here is a personal message from Patrick.
1. Finding The Best Tenants
2. Routine Inspections
3. Repairs & Maintenance
4. Fast Effective Communication
Starting Your Customer Journey
Step 01
Joining Us
Once you have decided to join us, we will work with you to get your property "Rent Ready" with smoke alarms, healthy homes and getting your landlord insurance in order.
Step 02
Letting
When the property is ready for prospective tenants to view, we will arrange for photos, and list the property on Trademe for rent at a competitive market rate to attract good tenants. Weekly feedback will be provided during this process.
Step 03
Qualifying Tenants
We will aim to have a couple of viewings a week. Vetting tenants starts from the first point of contact to meeting them in person at the property. All Intrested tenants will get an application form. Those that apply will be vetted and our landlord will make the final call on accepting a tenant.
Step 04
Tenancy Agreement
Once we have found the right match for tenant and landlord. We draft the tenancy agreement, taking into account the most suitable start date, end date, terms and conditions as well as the compliance statements for smoke alarms, healthy homes and landlord insurance.
Step 05
Entry Inspection
Before the new tenant moves into their new home. We will conduct a thorough entry inspection which often includes 300 or more photos, with a detailed written report. This will document the condition of the property at the start if the tenancy, and crates a foundation for all routine inspections after it.
Our Inspections Process
Setting a high delivery standard starts with methodical systems and processes. We would like to demonstrate how we do this with inspections to consistently exceed industry standards in the video below.
1. Methodical Inspection Systems
2. Entry, Routine, Exit Inspections
3. Photos and Written Reports
4. Meeting Insurance T's & C's
Our Rent Arrears Policy
Step 01
Friendly Reminder
At times tenants may be a few days late in paying rent. In most cases this can be resolved by a friendly reminder done when the tenant is 1 to 3 days in rent arrears.
Step 02
14 Day Breach Notice
Step two comes into play when the friendly reminder has been unsuccessful, and we have not received word back from the tenant. This is done between 4 and 7 days in rent arrears.
Step 03
Tenancy Tribunal Application
At this stage a tenancy application for rent arrears is made with a supporting 14 day notice and accurate rental records. Done between 7 and 10 days in arrears, and can be done on the same day as the 14 day breach notice.
Step 04
Mediation
Tenancy Mediation provides the opportunity for both parties to come to an agreement with a mediator present who can send the agreement to tenancy tribunal to formalise as a legal and binding agreement, which can include consequences such as termination of the tenancy if terms of the agreement are not upheld.
Step 05
Tribunal Hearing
At a tribunal hearing we will present accurate and up-to date rental records, seeking termination and the bond to be refunded. If rent owing exceeds the bond, we will use the tenancy tribunal order and pursue the owing rent via debt collection.
Frequently Asked Questions
Have questions about our property management services? I answer the most frequently asked questions in the video below. If you have a question that is not covered in the video below, please let me know.
1. How often will I get rent payments?
2. Do you manage water rates?
3. Can you explain your monthly statement?
4. More questions? Get in touch below.
A property manager's day is never the same!
Let me share a real-life scenario that underscores the value of having a property manager in your corner. Picture this - a landlord, eager to maximize their investment, decided to rent out their property to a social housing organization. The organization, in turn, sublet the property to tenants and provided their own tenancy managers, leading the landlord to believe they were in good hands and didn't need a property manager. That's where things got a bit tricky.
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Let's
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About six months into the tenancy, red flags started popping up. The landlord hadn't received any inspection reports, and the organization suddenly flagged a 'landlord maintenance issue' - a mysterious dip in the floor. Sensing something amiss, I stepped in to investigate.
What I uncovered was a leaking pipe that had been quietly wreaking havoc for three months, causing over $6000 in damages to the flooring. Quick action was needed. I sprang into action, coordinating repairs with a plumber, handyman, and carpet layer to address the issue promptly. But I didn't stop there.
I took a stand and represented the landlord at the tenancy tribunal, citing the organization's negligence in reporting maintenance issues promptly. Armed with my knowledge of the residential tenancies act and the tenancy agreement, I fought for the landlord's rights and managed to recover 70% of the repair costs. Not only did this cover my fees for the next two years, but it also underscored the pivotal role of a dedicated property manager in safeguarding your investment.
Without my intervention, the landlord might have overlooked the problem, inadvertently letting the social housing organization off the hook under the guise of a 'landlord maintenance issue.' It's stories like these that drive home the importance of having a vigilant and proactive property manager by your side. Let's work together to ensure your property is always in safe hands and thriving for years to come.
What to do when a tenant abandons and leaves a trail of chaos and damages...
Let me share another real-life tale that showcases the difference a dedicated property manager can make in protecting your investment. This time, it involves a landlord who found themselves in a bind when a tenant abandoned their tenancy, leaving a trail of chaos and damages in their wake.
Picture the scene - significant damages to the walls, carpets, windows, and overall cleanliness of the property, with the cherry on top being the garage stuffed to the brim with the tenant's furniture. Feeling overwhelmed and unsure how to proceed, the landlord turned to me for help in navigating this challenging situation.
Stepping into action, I began by meticulously inspecting the property to document the extent of the damages inside and out. We wasted no time in initiating a landlord insurance claim, ensuring we dotted all the i's and crossed all the t's. With the claim underway, I swiftly filed a tenancy tribunal application for termination due to abandonment.
Next came the cleanup mission. I coordinated the removal of rubbish, property repairs, pest control, final cleaning, and lawn maintenance to whip the property back into shape for new tenants. And let's not forget the garage furniture debacle - I had its contents valued by a second-hand dealer to ensure we followed tenancy regulations to the letter.
After the dust settled, I submitted an application to the tenancy tribunal for the costs of damages, cleaning, and rent arrears, adding these expenses to the insurance claim. Thankfully, the insurance came through, covering the tenant's damages and loss of rent. We were able to recover the tenant's bond and even implement a debt collection clause for the outstanding balance owed to the landlord.
In situations where many landlords might absorb the costs and soldier on, having a dedicated property manager like myself proved to be a game-changer. With swift action and attention to detail, we safeguarded the landlord's investment, recouped costs, and set the stage for a smooth transition to attract new tenants.
My commitment to proactive management and meticulous attention to detail ensures that landlords like you can rest easy, knowing your investment is in safe hands and that your financial interests are always protected.